TERMS & CONDITIONS
Last Updated (17.12.2025)
Welcome to Sivim Jewels. Throughout the website, the term ‘We’ , ‘Our’ and ‘Us’ refers to Sivim Jewels. By accessing or using our website sivimjewels.com , you agree to comply with and be bound by the following Terms & Conditions. If you do not agree, please discontinue using the Website.
1.Genaral
These Terms govern your use of our website, purchase of products, and all related services. Sivim Jewels reserves the right to update or modify these Terms at any time without prior notice.
2. Eligibility
By using this website, you confirm it:
You are at least 18 years old.
You have the legal capacity to enter into a binding agreement.
You will provide accurate and complete information.
3. What Information we Collect
We may collect the following types of personal information:
Personal information you provide:
Name
Email Address
Phone Number
Address (For shipping)
Payment Information
Information provided during consultations or custom order.
Automated Collected Information:
IP Address
Browser type and version.
Device Information
Pages visited and time spent on site.
Cookies and similar tracking technologies.
4. How we use your information
We use your data for the following purposes:
To process and fulfill your orders.
To personalize your consultation and shopping experience.
To respond to enquiries and customer services requests.
To improve our websites and services.
For marketing purposes (only with your consent).
To comply with legal obligations.
5. How we use your information
We do not sell or rent your personal data. We may share your data with:
Trusted third-party services providers ( eg: Payment Gateways, Couriers, Marketing Tools)
Legal authorities when required by law.
Our internal team strictly on a need-to-know basis.
6. Product Information
We aim to display product details, images, descriptions, and pricing as accurately as possible.
However:
Colours may vary based on screen/ device settings.
Weight and measurements are approximate.
Sivim Jewels reserves the right to modify design details, pricing, and availability without prior notice.
All diamond products are certified, and certificates will be provided as applicable.
7. Price and Payments
All prices listed on the website are in AED unless stated otherwise.
Prices may change without notice.
We accept payments through the available secure payment gateways listed at checkout.
Sivim Jewels is not responsible for delays or issues caused by third-party payment providers.
8. Orders & Acceptance
Placing an order does not guarantee acceptance. We may cancel or refuse an order due to:
Product unavailability.
Incorrect pricing or product information.
Payment issues
Suspension of fraudulent activity.
You will be notified if your order is cancelled or requires additional verification.
9. Shipping & Delivery
Delivery timelines provided are estimates and may vary based on location and courier availability.
Sivim Jewels is not responsible for delays due to customs, courier issues, or force majeure events.
The risk of loss passes to customer over delivery.
10. Returns, Exchanges & Refunds
Our return and exchange policy is outlined separately on our website.
By purchasing from Sivim Jewels, you acknowledge and agree to the terms mentioned in our Returns & Refunds Policy.
11. Warranty
All jewellery is carefully inspected before shipping.
Warranty details (if applicable) will be mentioned on the product page or certificate.
Damage due to misuse, improper handling, wear & tear, or unauthorised repairs is not covered.
12. Intellectual Property
All content on this website - including logos, product images, graphics, text, and design layout - is the intellectual property of Sivim Jewels and may not be used, copied, or reproduced without written permission.
13. User Responsibility
By using our website, you agree not to:
Engage in fraudulent or illegal activities.
Attempt to access secure areas of the website.
Upload harmful content (viruses, malware, scripts).
Misuse product information or images.
14. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or policies of external links.
15. Limitation of Liability
Sivim Jewels is not liable for:
Indirect, incidental, or consequential damages.
Losses due to incorrect usage of the website.
Data breaches or system errors beyond our control.
Your sole remedy is to discontinue using the website.
16. Indemnification
You agree to indemnify and hold Sivim Jewels harmless from any claims, damages, or expenses arising out of your use of the website or violation of these terms.
17. Privacy Policy
Your use of the website is also governed by our Privacy Policy.
18. Changes to this Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date”. Continued use of the website implies acceptance of the revised policy.
19. Return Policy
Return Policy
No Questions Asked Refund Policy
If the customer wishes to return our product, they may do so within 14 days of receipt. We will ensure that the refund amount (excluding any import/custom duties or taxes, if applicable) is credited to the customer's account within 10 working days. The following conditions apply to all refunds:
If the customers do not like our ready-made product, he/ she can send the product back to us within 14days. We will make sure to refund the entire amount back to the customer's account within 10 working days.
Customised orders are not eligible for exchange or return as they are made specially for you.
You can find registered address on www.sivimjewels.com and the refund will be applicable only if the product is shipped to the registered address within 14 days
This refund facility is available only through www.sivimjewels.com / by contacting the number given on the website with the invoice and not through any other stores.
Refund requests can be done by informing our customer care team via email or call. The customer has to ship the product back to us at your own cost. Once the product is received and successfully undergoes the quality check, the refund shall be done
This refund is subject to quality confirmation by our skilled quality assurance team and on verification that the packaging of the same is complete with all the documents like original invoice and product certificate
This policy is not applicable for products that are ordered with specific indications like customization, engraving, purchase using promotion code or by discount coupon.
Diamond jewellery can be exchanged only for diamond jewellery.
Used jewellery items can be exchanged subject to quality confirmation by Sivim Jewels. Sivim Jewels reserves the right to calculate the exchange value of the jewellery depending upon the evaluation and prevailing market value after deduction of manufacturing costs.
Any charges incurred by Sivim Jewels in the transaction including credit card charges, will be deductible in the approved refund cases.
20. Contact Us
For inquiries regarding these Terms, Contact Us at:
Sivim Jewels
Email : info@sivimjewels.com
Phone : +971569673009
Dubai, United Arab Emirates.00000000